Distance Sales Agreement
This Distance Sales Agreement is concluded electronically between the SELLER and the BUYER whose details appear below, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. By confirming their order, the BUYER is deemed to have read and accepted all the terms of this agreement.
Parties
This agreement is entered into between the SELLER whose title and details appear below and the BUYER who confirms their order electronically.
Seller
Buyer
The BUYER’s name, address, contact and invoice details are generated by the system at the time of the order and constitute an integral part of this agreement.
Subject of the Agreement
The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the product ordered electronically by the BUYER via the grandshusha.com website, the qualities and sale price of which are stated below.
The BUYER declares that they have read and been informed of the essential characteristics of the product, the sale price, the payment method and the preliminary information regarding delivery, and that they have provided the necessary confirmation electronically.
Product & Payment Details
The type, quantity, brand/model, colour and the sale price including all taxes, together with the payment details, are as follows. These details are valid together with the information contained in the order summary confirmed by the BUYER.
The valid sale price for the products is the price at the time the order is placed. Campaigns and discounts are subject to the terms of the relevant campaign.
General Provisions
- The BUYER confirms that they have read and been informed of all preliminary information regarding the essential qualities, sale price, payment method and delivery of the ordered product, and have given electronic confirmation.
- The product shall be delivered to the address specified by the BUYER via a courier company, within the legal period not exceeding 30 (thirty) days.
- The SELLER is responsible for delivering the product intact, complete, in line with the qualities specified in the order and, where applicable, together with the warranty certificate.
- If the product price is not paid for any reason or is cancelled in the bank records, the SELLER is deemed released from the obligation to deliver the product.
- If, due to unfair use of the BUYER’s credit card by unauthorised persons after delivery, the price is not paid to the SELLER by the bank, the BUYER shall return the product if it has been delivered.
Delivery
The product is delivered to the address stated by the BUYER in the order form, via the contracted courier company.
Right of Withdrawal
The BUYER has the right to withdraw within 14 (fourteen) days from the date of delivery of the product to themselves or to the person at the address indicated, without giving any reason and without paying any penalty.
To exercise the right of withdrawal, the product must be unused, must not have lost its resaleability, and must be complete with its original box, certificate, invoice and all accessories.
- The withdrawal notice is sent to the SELLER in writing or via a permanent data storage medium within 14 days.
- After notice, the product is sent to the SELLER within 10 days at the latest.
- Once the product is received and inspected, the amount is refunded within 14 days via the method the BUYER used for payment.
For products containing diamonds and precious stones, returns are not accepted if the certificate is not sent back.
Exceptions to the Right of Withdrawal
Pursuant to the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:
- Products personalised in line with the BUYER’s requests or personal needs
- Necklaces, rings and bracelets custom-made to measure
- Products engraved with a name, date or special inscription
- Jewellery whose size or design has been altered at the BUYER’s request
Default Provisions
If the BUYER pays by credit card and falls into default, the BUYER accepts that they will pay interest within the framework of the agreement made with the card-issuing bank and will be liable to the bank. In such a case, the relevant bank may resort to legal remedies and may claim the resulting costs and attorney fees from the BUYER.
The BUYER is liable for any damage the SELLER may incur due to non-payment of the debt.
Disputes & Jurisdiction
In disputes arising from this agreement, the Consumer Arbitration Committees are competent up to the value announced by the Ministry of Trade, and the Consumer Courts are competent for disputes above these values.
This agreement is governed by the laws of the Republic of Türkiye, and the Istanbul Courts and Enforcement Offices have jurisdiction.
Entry into Force
When placing the order, the BUYER declares that they have read and accepted all the terms of this agreement and the Preliminary Information Form. This agreement, consisting of 10 (ten) articles, enters into force upon electronic confirmation by the BUYER and has been mutually accepted.
Have questions?
We are happy to assist you with anything related to orders and the sales process.